Services
(All prices are GST excluded)
| Customer Type | With SLA | Without SLA |
|---|---|---|
| Hourly Rate (Mon – Fri, 9am to 6pm) | $130.00/hr | $195.00/hr |
| Hourly Rate (After hours, Sat-Sun and public holiday) | $195.00/hr | From $292.50/hr |
| Emergency Rate (Drop everything and come) | $260.00/hr | From $390.00/hr |
| Call out Fee for each visit | From $0 (+ parking fee if applicable) | From 30 mins traveling time (+ parking fee if applicable) |
| Remote / Phone Support (15mins blocks) | Free | From $195.00/hr |
| Consulting Services | Free | From $195.00/hr |
Cancellation Policy
If you make a short-notice cancellation and do not give 24 hours (Monday-Friday) before the scheduled service booking time, FR2 IT will charge minimum 1 hour fee.
SLA Definition
Service Level Agreements (SLAs) are formal agreements that define the level of service expected from FR2 IT. SLA customers receive priority response times, guaranteed availability, and dedicated support resources as outlined in their specific agreement terms.